Privacy Policy

Privacy Policy of Theater im Park TiP Betriebs GmbH

for KLANGLICHT IM PARK

Theater im Park TiP Betriebs GmbH takes the protection of personal data very seriously and processes personal data exclusively in accordance with the applicable legal provisions, in particular the General Data Protection Regulation of the European Union, the Austrian Data Protection Act and the applicable telecommunications and media law provisions.

This Privacy Policy explains which personal data is processed in connection with visits to the KLANGLICHT IM PARK website, the use of the online shop, the booking of tickets and timeslot tickets, the purchase and redemption of vouchers, contact requests and newsletter subscriptions.

1. Controller

The controller responsible for data processing is:

Theater im Park TiP Betriebs GmbH
Spengergasse 37
1050 Vienna
Austria

E-mail: office@klanglichtimpark.at
Phone: +43 (0) 1 588 93 69

For ticketing enquiries:
E-mail: ticket@klanglichtimpark.at

2. Type, Scope and Purpose of Processing Personal Data

Theater im Park TiP Betriebs GmbH processes personal data where such data is provided by you in connection with the use of the website, the online shop, ticket bookings, voucher orders, contact requests or newsletter subscriptions.

This may include, in particular, the following data:

title,
first name and last name,
billing and contact details,
street, house number, staircase, door number,
postcode, city/town and country,
telephone number,
e-mail address,
selected event day,
booked timeslot,
ticket category and number of tickets,
order, payment and invoice data,
voucher values, voucher codes and redemption data,
communication content in connection with enquiries,
technical usage data when visiting the website.

This data is processed in particular for the following purposes:

provision and operation of the website,
processing of ticket bookings and timeslot tickets,
processing of voucher orders and voucher redemptions,
payment processing,
sending booking confirmations, tickets and service information,
handling enquiries,
providing information about changes, cancellations, postponements or safety-related notices,
fulfilling statutory retention and documentation obligations,
sending the newsletter, where the relevant consent has been given,
improving the website and the services offered,
ensuring the security and stability of the website.

The processing of personal data for the performance of a contract, in particular for booking and paying for tickets, timeslot tickets and vouchers, is based on Art. 6(1)(b) GDPR.

Where data is processed or stored due to statutory obligations, the processing is based on Art. 6(1)(c) GDPR.

Where processing is necessary to protect the legitimate interests of Theater im Park TiP Betriebs GmbH, in particular to ensure technical security, prevent misuse or improve the offering, the processing is based on Art. 6(1)(f) GDPR.

Where consent is obtained, in particular for the newsletter or for certain cookies, analytics or marketing services, processing is based on Art. 6(1)(a) GDPR. Consent that has been given may be withdrawn at any time with effect for the future.

3. Ticket Bookings, Timeslot Tickets and Vouchers

For the booking of tickets and timeslot tickets via the online shop at

shop.klanglichtimpark.at

the personal data required for selecting, booking, paying for and providing the tickets is processed.

This includes, in particular, name, contact details, e-mail address, booked event day, booked timeslot, ticket category, number of tickets, payment data, order number and other booking-related information.

In the case of vouchers, additional data required for purchase, administration, delivery, redemption and any remaining balance management is processed. This may include, in particular, voucher value, voucher code, purchase date, redemption data and remaining balance.

This data processing is necessary for concluding and performing the contract. Without providing the required data, tickets, timeslot tickets or vouchers cannot be booked, paid for or provided, or cannot be booked, paid for or provided in full.

The legal basis is Art. 6(1)(b) GDPR.

4. Contact Requests

If you contact Theater im Park TiP Betriebs GmbH by e-mail, telephone, contact form or by any other means, the personal data you provide will be processed in order to handle and respond to your enquiry.

This applies in particular to your name, e-mail address, telephone number, the content of your enquiry and, where necessary for processing the enquiry, booking, ticket or voucher data.

Providing this data is necessary in order to process your enquiry. Without the required data, your enquiry cannot be answered or can only be answered to a limited extent.

Depending on the content of the enquiry, the legal basis is Art. 6(1)(b) GDPR or Art. 6(1)(f) GDPR.

5. Service Information Relating to Booked Tickets

Theater im Park TiP Betriebs GmbH may use the e-mail address provided during a booking to send you contract-related information about your booking.

This includes, in particular:

booking confirmations,
ticket delivery,
information about the booked timeslot,
information on admission, arrival and your visit,
operational changes,
safety or weather-related notices,
information about cancellations, postponements or restrictions.

This communication forms part of the performance of the contract and does not constitute promotional newsletter communication.

The legal basis is Art. 6(1)(b) GDPR.

6. Newsletter

If you subscribe to the KLANGLICHT IM PARK newsletter, your e-mail address will be processed for the purpose of sending the newsletter. In addition, the date and time of registration, the IP address and confirmation of registration may be stored in order to document consent.

The newsletter provides information in particular about news, ticket launches, programme highlights, offers, benefits and information relating to KLANGLICHT IM PARK, and, where described accordingly during registration, also about further offers from Theater im Park TiP Betriebs GmbH.

The legal basis for sending the newsletter is your consent pursuant to Art. 6(1)(a) GDPR.

You may withdraw your consent at any time with effect for the future. To do so, you can use the unsubscribe link included in every newsletter or send a corresponding notice to the Organiser.

After you unsubscribe from the newsletter, your e-mail address will be deleted from the newsletter distribution list, unless statutory retention obligations or other legitimate reasons require further storage.

7. Disclosure of Data to Processors and Service Providers

For the provision of website, shop, ticketing, payment, newsletter and communication services, Theater im Park TiP Betriebs GmbH uses technical service providers and processors.

Personal data is disclosed to these service providers only to the extent necessary for the provision of the respective service and where there is a corresponding data protection basis.

This may include, in particular, the following categories of recipients:

ticketing and shop system providers,
payment service providers,
IT and hosting service providers,
newsletter service providers,
technical website service providers,
accounting and billing service providers,
customer communication service providers,
authorities and public bodies where there is a statutory obligation.

Where service providers act as processors, processing is carried out on the basis of a contract pursuant to Art. 28 GDPR.

For ticket booking services, personal data may be passed on to the ticketing and software service providers used in each case. If Entrello Ticket & Service GmbH, Spengergasse 37, 1050 Vienna continues to be used as a processor, processing by this company is carried out for the purpose of providing and billing the ticket booking services.

As part of payment processing, the data required for the respective payment method is transmitted to the payment service provider involved. If Viveum Zahlungssysteme GmbH, Riemergasse 14/30, 1010 Vienna continues to be used as a payment service provider, the data is transmitted for the purpose of technical payment processing.

Depending on the payment method selected, the following data in particular may be processed:

for credit card payments: name of the cardholder, card data and payment information,
for PayPal or comparable services: name, e-mail address and/or account information of the payment service,
for EPS transfers or comparable payment methods: bank details and transaction-related payment information.

The specific processing of payment data is also governed by the privacy policy of the respective payment service provider.

The legal basis is, in particular, Art. 6(1)(b) GDPR.

8. Statutory Obligations and Official Requests

Theater im Park TiP Betriebs GmbH also processes and stores personal data where this is necessary to fulfil statutory obligations.

This applies in particular to retention obligations under company, tax and fiscal law, especially under the Austrian Commercial Code and the Austrian Federal Fiscal Code.

In the event of statutory or official obligations, personal data may be transmitted to competent authorities, courts or public bodies.

The legal basis is Art. 6(1)(c) GDPR.

If contact data is required due to statutory provisions or official orders in connection with safety, health or event law requirements, such processing will take place exclusively in accordance with the applicable legal provisions.

9. Storage Period and Deletion

Personal data is stored only for as long as is necessary for the respective purposes.

Data processed for the performance of a contract will generally be deleted once the contract has been fully performed, unless statutory retention obligations prevent deletion.

Due to statutory retention obligations, in particular under the Austrian Commercial Code and the Austrian Federal Fiscal Code, certain contract, booking, invoice and payment data may be stored for the legally prescribed periods.

Data from contact requests will be deleted once the enquiry has been fully processed and there are no statutory retention obligations or legitimate interests requiring further storage.

Newsletter data will generally be stored until consent is withdrawn or until you unsubscribe from the newsletter.

Server log data will be stored only for as long as is necessary to ensure the security and stability of the website, unless longer storage is required to investigate a security incident.

10. Server Log Files

For technical reasons, in particular to ensure the secure and stable operation of the website, information transmitted by your browser to the server is automatically processed when you visit the website.

This may include, in particular:

IP address,
date and time of access,
pages or files accessed,
amount of data transferred,
browser used and browser version,
operating system used,
referrer URL,
host name of the accessing device.

This data is not stored together with other personal data unless this is required for security reasons.

The legal basis is Art. 6(1)(f) GDPR. The legitimate interest lies in ensuring the technical security, stability and functionality of the website and in detecting and preventing misuse or attacks.

11. Cookies and Similar Technologies

Cookies and similar technologies may be used on the KLANGLICHT IM PARK website. Cookies are small text files that are stored on your device and contain certain information.

In particular, the following types of cookies may be used:

technically necessary cookies,
session cookies,
cookies for shopping cart and shop functionality,
cookies for storing settings,
analytics cookies,
marketing or tracking cookies, where used.

Technically necessary cookies are required in order to provide the website and online shop in a functional manner. Depending on the context, the legal basis is Art. 6(1)(b) GDPR or Art. 6(1)(f) GDPR.

Non-essential cookies, in particular analytics or marketing cookies, are only set after prior consent where such consent is legally required. In this case, the legal basis is Art. 6(1)(a) GDPR.

You can change your cookie settings at any time using the options provided on the website. You can also block or delete cookies in your browser settings. If technically necessary cookies are disabled, the functionality of the website or online shop may be restricted.

12. Web Analytics, in Particular Google Analytics

If Google Analytics or a comparable web analytics service is used on the KLANGLICHT IM PARK website, this is done for the purpose of analysing and improving the website, measuring reach and optimising the user experience.

Google Analytics is a Google service. Cookies or similar technologies may be used and personal data such as IP address, usage data, device information and browser information may be processed.

Where Google Analytics or comparable analytics tools are used and consent is required for this, processing is carried out exclusively on the basis of your consent pursuant to Art. 6(1)(a) GDPR.

You can withdraw consent that has been given at any time with effect for the future or change your cookie settings.

Where personal data is transferred to third countries, in particular to the USA, this takes place only on the basis of the applicable data protection requirements, in particular an adequacy decision, appropriate safeguards or your explicit consent.

13. Map Services

If Google Maps or a comparable map service is embedded on the website, this serves to display the event location and assist with directions.

When the respective map is accessed, personal data, in particular IP address, location or usage data, device information and browser information, may be transmitted to the respective provider.

Where the map service is not technically necessary and consent is required, processing is based on your consent pursuant to Art. 6(1)(a) GDPR.

Alternatively, the map service may only be loaded after active consent has been given. The specific data processing is also governed by the privacy policy of the respective provider.

14. Social Media and External Content

The KLANGLICHT IM PARK website may contain links to social media platforms or content from third-party providers, in particular Instagram, Facebook or other platforms.

When you click on a link to an external platform, you leave the KLANGLICHT IM PARK website. The respective provider is responsible for the data processing that takes place there.

If social media plug-ins, embedded feeds, videos or comparable external content are directly embedded on the website, personal data may be transmitted to the respective provider when such content is loaded. This may include, in particular, IP address, device information, browser information, usage data and, where applicable, information relating to logged-in user accounts.

Where consent is required for this, such content will only be loaded after your consent has been given. In this case, the legal basis is Art. 6(1)(a) GDPR.

15. Photo, Film and Sound Recordings During the Event

During KLANGLICHT IM PARK, photo, film, video and sound recordings may be made by the Organiser or by persons commissioned by the Organiser.

These recordings may be used in particular for documentation, reporting, public relations, advertising, archiving and communication about KLANGLICHT IM PARK and about activities of Theater im Park TiP Betriebs GmbH.

Visitors may be recognisable as part of the event. Where permissible, processing is carried out on the basis of legitimate interests pursuant to Art. 6(1)(f) GDPR. The legitimate interest lies in the documentation, promotion and public presentation of the event.

Where separate consent is required, it will be obtained in advance.

If you do not wish to be recorded or have questions about recordings, please contact the event team on site where possible, or contact the Organiser afterwards.

16. Video Surveillance

If video surveillance is used on the event site, it will be carried out exclusively in accordance with the statutory provisions and will be appropriately indicated.

Video surveillance may serve in particular to protect visitors, employees, service providers, technical installations, light and sound installations, to safeguard house rights and to investigate safety-related incidents.

The legal basis is Art. 6(1)(f) GDPR. The legitimate interest lies in the security of the event site, the prevention and investigation of incidents and the protection of persons and property.

Recordings are stored only for as long as is necessary to achieve the respective purpose, unless longer storage is required to investigate a specific incident or to establish, exercise or defend legal claims.

17. Your Rights as a Data Subject

Subject to the statutory provisions, you have the following rights:

right of access to the personal data processed,
right to rectification of inaccurate data,
right to erasure,
right to restriction of processing,
right to data portability,
right to object to certain processing activities,
right to withdraw consent that has been given with effect for the future,
right to lodge a complaint with the competent supervisory authority.

If you believe that the processing of your personal data violates data protection provisions, you may lodge a complaint with the Austrian Data Protection Authority:

Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna
Austria
Website: www.dsb.gv.at

18. Right to Object

Where personal data is processed on the basis of legitimate interests pursuant to Art. 6(1)(f) GDPR, you have the right to object to such processing at any time on grounds relating to your particular situation.

In the event of an objection, the personal data concerned will no longer be processed unless there are compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.

19. Links to Other Websites

The KLANGLICHT IM PARK website may contain links to other websites. The inclusion of such links does not mean that Theater im Park TiP Betriebs GmbH approves these websites, adopts their content or has any business or other relationship with their operators.

The respective provider is solely responsible for the content and data processing on linked websites.

20. Data Security

Theater im Park TiP Betriebs GmbH takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

The security measures are continuously adapted in line with technological developments and organisational requirements.

21. Changes to this Privacy Policy

Theater im Park TiP Betriebs GmbH reserves the right to amend this Privacy Policy if this becomes necessary due to legal, technical or organisational changes.

The version published on the website at the relevant time shall apply.

22. Contact for Data Protection Matters

If you have any questions about data protection or wish to exercise your rights, you may contact Theater im Park TiP Betriebs GmbH: